All Micropulse associates are certified and trained in many computer technologies including Microsoft, Cisco, Novell and Linux. They are equipped with the knowledge on how to diagnose any issue ranging from wireless interference to physical network connections. We can repair Windows PC and Mac computers. Our response time is quick and we guarantee our work.
Micropulse has business and home clients. Our home clients may have a single computer or the may have a wired or wireless network connecting multiple computers. We concentrate on the mid-sized business market. The majority of our business clients have one to 25 workstations, but our associates are experienced in working on larger networks as well. Our business clients use domain based and peer to peer based networks.
As Micropulse works mostly on your site, whether that be a home or office, you see exactly what our technician is doing and how much time we are spending on your computer. In some cases we will pick up your computer and work on it in our office. In that case we will either charge a flat rate or discuss the possible charges with you before we start the work. We do not charge current clients for short phone support calls of 5 minutes or less. To assist you in planning budgets we have monthly maintenance plans and can offer you blocks of hours at discounted rates.
Data can usually be rescued even if your computer will not start. Of course, the 1st line of defense should be to do regular back-ups. If the operating system is corrupted and cannot be repaired or there is a bad sector, then often the hard drive can be connected to a secondary computer and then the data can be saved. In the worst case, the hard drive can be recovered by a firm specializing in this kind of support. The drawback to this route is that it can be very expensive.
We will service computers anywhere in the Ottawa area. There may be travel time charges for some service calls. Ask us for the details.
We fix most kinds of computers. If your computer is very old, we will assist you in deciding if it is worth repairing old equipment or if we should just recover the data and re-install it in a new machine.
We usually can set an appointment within 24 to 48 hours after the service call is received.
We can troubleshoot basic issues on most computer devices. We do not repair internal parts on monitors or printers, but we will refer you to reliable repair places if it is economically feasible for you to repair the device rather than replace it.
When the warranty on a laptop has expired the repairs are often more expensive than for a desktop computer. The reason for this is due to the compact design of the laptop. Many components that are separate devices on a desktop computer are integrated into the motherboard (main circuit board) on a laptop computer. On a desktop computer many parts are interchangeable among various desktops. For example, a single power supply will fit many desktop computers. The laptop power supply is integrated in the circuit board and specific to the manufacturer and model. Any USB keyboard will attach to a desktop computer. Laptop keyboards and displays are specific to the laptop model. While Micropulse will always try to find the least expensive way to repair your laptop computer (and we do have a few tricks up our sleeve), sometimes the repairs will cost more than the price a a nearly new refurbished computer.
Companies (or home users) that need to share documents or internet access among many users should consider networking. This allows everyone to be more productive. We can network 2 computers to as many as required. We can even setup a network between Windows and Mac. You can network a computer in a single location or in multiple locations.
Micropulse repairs and maintains most brands of computers. We have clients who use off brand computers as well as brand names including Dell, HP and Lenovo. We work on laptops as well as desktop computers.
We offer 2 hardware services. We have a great line of refurbished “grade A” laptop computers or we can build a new desktop computer to your specifications. There is no need to accept the “flavour of the day” or suppliers end of run parts in your new desktop computer. You never know what parts will be installed. Micropulse will build a computer using only top quality parts or any brand of part you prefer. The laptops are clean, completely setup and guaranteed.
Our computers are truly plug and play. When we prepare a computer for delivery to a client, it is set up to be used immediately out of the box. We install all the service patches, register your software, install utilities that you will need, and install antivirus and anti-spyware software. When you plug in the computer you are ready to work right away. We “burn in” the machine, so we know it is working correctly before you get it.
We sell refurbished laptop computers and refurbished LCD displays. Our equipment is 1 to 2 years old and looks like new. All computers are business quality and have been rebuilt and tested completely. The computers have current operating systems, all Microsoft patches, an antivirus, an anti-spyware and various necessary utilities.
We offer service contracts on groups of computers. We can visit your office at your convenience to evaluate your setup and to give you suggestions that you can consider. Our contract prices are very competitive and we will keep your network at optimum performance.
We can provide training sessions for individuals or groups. The sessions are tailored to the skill level of the users. We can set up training sessions for general computer use, the operating system such as Microsoft Windows 10 or productivity packages such as Microsoft Office. We have computer safety seminars available cover such topics as “How to keep your Network Secure” and “Safe Computing Practices”.
We can install backup software and set up an automated backup procedure. We can provide monitoring services for your backups.
You do not have to bring to computer to us. For the majority of our service calls we come to you. We ensure that we provide great service by using only experience, qualified, customer oriented technicians. We follow up each service call with a phone call to ensure you are completely satisfied.
All Micropulse associates are certified and trained in many computer technologies including Microsoft, Cisco, Novell and Linux. Our services include computer repair and maintenance, network steup, data recovery as well as troubleshooting any issue that you may come across. We can repair Windows PC and Mac computers. Our response time is quick and we guarantee our work.
We offer a 6 month to 1 year guarantee on all laptops and displays that we sell. We guarantee that you will have no problems with all the hardware, except for the battery. The batteries in all laptops we sell are not guaranteed but are in good condition and do hold a charge.
Generally we charge ¼ hour for travel on calls that fall within a 20 kilometer distance from the Ottawa. We will advise you in advance if there are additional travel charges.
We will service your computer at any time. Our prices are the same for any emergency call. We reserve the right to decide whether a call must be taken immediately, or if it can wait for normal business Monday to Friday hours.
We make every effort to assign the same technician to your account. If you want a different technician for any reason, please let us know.
All Micropulse associates are certified and trained in many computer technologies including Microsoft, Cisco, Novell and Linux. They are equipped with the knowledge on how to diagnose any issue ranging from wireless interference to physical network connections. We can repair Windows PC and Mac computers. Our response time is quick and we guarantee our work.
Micropulse has business and home clients. Our home clients may have a single computer or the may have a wired or wireless network connecting multiple computers. We concentrate on the mid-sized business market. The majority of our business clients have one to 25 workstations, but our associates are experienced in working on larger networks as well. Our business clients use domain based and peer to peer based networks.
As Micropulse works mostly on your site, whether that be a home or office, you see exactly what our technician is doing and how much time we are spending on your computer. In some cases we will pick up your computer and work on it in our office. In that case we will either charge a flat rate or discuss the possible charges with you before we start the work. We do not charge current clients for short phone support calls of 5 minutes or less. To assist you in planning budgets we have monthly maintenance plans and can offer you blocks of hours at discounted rates.
Data can usually be rescued even if your computer will not start. Of course, the 1st line of defense should be to do regular back-ups. If the operating system is corrupted and cannot be repaired or there is a bad sector, then often the hard drive can be connected to a secondary computer and then the data can be saved. In the worst case, the hard drive can be recovered by a firm specializing in this kind of support. The drawback to this route is that it can be very expensive.
We will service computers anywhere in the Ottawa area. There may be travel time charges for some service calls. Ask us for the details.